Shipping and Delivery
Standard Shipping
6-15 days with flat rate charge of 6,99 €. Free standard shipping on orders over 70,00 €.
* For in stock items, please expect additional 1-3 days warehouse processing time for the total delivery estimates.
* For pre-order items, please refer to the estimated date provided on the product’s description page. And it's not recommended to choose express shipping for pre-order.
Flash Shipping (DE/AT)
We are committed to providing you with the Flash Shipping service, which ensures delivery of eligible products within 4 days.
Products marked with ⚡️ on our website and app will be shipped via Flash Shipping from our local warehouses, so you will receive your item(s) within 4 days.
Please note that certain sizes and colors of products marked with ⚡️ may not be eligible for Flash Shipping. You can find the exact availability on the product detail page.
Fee schedule for Flash Shipping (DE/AT):
1. if all items in the order are Flash Shipping products: Flash Shipping is free of charge.
2. if the order contains some items that are not eligible for Flash Shipping: then a service fee will be charged if the total value of your order does not meet our free Flash Shipping standard (no fee for orders over 70€). And the order will be split into a Flash Shipping package and a standard delivery package, and the estimated delivery time for each package will be displayed at checkout.
Orders under 70€ (except 70€): If your order does not qualify for free standard shipping, there will be a charge of 6,99€ for standard shipping plus a service charge of 3,99€ for Flash Shipping.
Orders between 40€ (including 70€) and 70€ (excluding 70€): A Flash Shipping service fee of 3,99€ will be charged.
Orders over 70€: Flash Shipping is free for you, no service or shipping fees apply.
CUSTOMS DUTIES
* All prices include the applicable VAT. Shipment will be delivered with unpaid duties.
* All import (customs) duties and/or taxes must be paid by customers referring to local custom policy.
* Taxes are more likely to be applied to an order that has been shipped with Express shipping.
RESTRICTIONS
Please note that there are some restrictions such that our carriers can't ensure safe delivery to certain addresses (and let’s be real, there's nothing worse than a lost package). So please be sure to provide your address with specific details such as street number/building number if you have one.
Shipping address limitations
* APO/FPO/DPO addresses in all countries are not supported.
* P.O. Box address is only supported for United States with standard shipping.
* Non-continental Europe countries are not supported, usually referring to the islands and territories affiliated with the aforementioned European countries.
Failed Delivery Situation
* We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you.
* If you find that your order information is wrong, please contact us at supreself@gmai.com with your order number and correct information before the order is shipped out, and as soon as possible.
* For certain countries or regions such as Puerto Rico, American Samoa, Guam, Northern Mariana Islands, Virgin Islands, please allow 1-2 extra days for delivery. Please kindly note that you might need to pick up your package from your regional post office. Thank you for your patience and understanding!
ADDITIONAL INFORMATION
With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.
Shipping time does not include order processing time. Please check more information of your order on the Order Details page.
Shipping fee is calculated based on the payment value after discounts (if applicable).
⚠️ Attention
If you have not received your package after it has been delivered or if you have any questions about your order, please contact our customer service at supreself@gmail.com within 30 days from the date of delivery.V V. V